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Your Health Portal Access & Information.

Accessing Your Portal

You cannot sign up for MedRecords.me directly on this website. We provide access to your secure portal through a link via email or text message in connection with a request you authorized. If you believe you should have received a link but have not, please check your email junk or spam folders. If you still cannot locate your link, request a new link using our Contact page.

Revoking Consent

Active users may at any time revoke consent for us to request and access health information. To revoke consent, follow these steps:

From Your Secure Portal:

  1. Log into your MedRecords.me account

  2. Navigate to Settings > Privacy & Consent

  3. Click "Revoke Consent"

  4. Confirm your decision

  5. You will receive a confirmation email

Alternative methods:

  • Email support@MedRecords.me with subject line "Revoke Consent"

  • Call (888) 500-3088 and request consent revocation

Important:

Revoking consent stops future use or disclosure but does not undo past actions based on your earlier consent. Once revoked, you will no longer be able to access our Services.

In addition, if you share your data outside of MedRecords.me—including any health records we request for you—our data and revocation practices do not apply to that outside entity. We recommend that you review and determine you are comfortable with that entity's privacy policy prior to sharing your data.

If you have questions about our portal or privacy practices or wish to submit a complaint, please contact us:

  • Toll-free phone: (888) 500-3088

  • Email:support@MedRecords.me

  • Website:https://www.MedRecords.me/contact

  • Mail: MedRecords.me Privacy Team, 6375 Penn Ave. Suite B #1015, Pittsburgh, PA 15206

Individual Access Services (IAS) Disclosures

MedRecords.me is an Individual Access Services (“IAS”) Provider. We request health records on behalf of individuals who authorize us to do so.

As described further in our Privacy Policy, we are a “Request Only” provider and do not provide bidirectional TEFCA services. Users may request their health information via the TEFCA Exchange, but MedRecords.me does not share users’ information back with other participants in TEFCA.